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In the event that you wish to make a complaint you may contact us as follows:-

In the first instance complaints should be addressed to your normal contact within Charles Taylor Managing Agency Ltd/The Standard Syndicate.

If this fails to resolve the matter the complaint may be referred to the Charles Taylor Managing Agency Ltd Compliance Officer, who can be contacted at  Lloyd’s Chambers, 1, Portsoken Street, London E1 8BT, e-mail or by telephone +44 203 320 2247.

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

One Lime Street
London EC3M 7HA

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: +44 (0)300 123 9 123